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Help Desk RepresentativeAnswers customers calls to assist with product or application related inquiries. Assists customers with installation or training related inquiries. Follows documentation and training materials to diagnosis and resolve customers calls. Enters all call activity into online Help Desk database. Provides technical support to customers on operational or maintenance aspects of system equipment. May assist in training of new or existing Technical Support Representatives as directed by a lead or supervisor. Researches or handles involved or complex calls as directed. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, usin...
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